Managing Customer Service (ONL-E81)
Customer service personnel interact with current and potential customers every day. But do they truly send time finding out what customers really want and giving them the highest service possible? In this six-week online course, you'll discover dynamite methods for bringing out the best in your team, measuring customer service, and anticipating the needs of your reps and your customers. Learn how to attract and hire top-notch reps, succeed with teams, and minimize customer complaints. As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your growing business. Internet access, e-mail, and the Internet Explorer, Netscape or Firefox Web browser are required to register for this course.